Hi Genesys expert,
We met below intermittent issue that Genesys Transport received wrong duplicate welcome messages on both iOS and Android apps.
Expected behavior:
"Thanks for choosing to chat with us." received once.
Actual behavior:
"Thanks for choosing to chat with us." received multiple times in different messages.
Logs we captured for the issue from iOS TransportSDK(v2.7.0):
🟢 Info: (MMSDKMessageStore) Message history updated with: [Message(id=FD49E8BE-831D-4FE2-8F3D-64671696EABE, direction=Inbound, state=com.genesys.cloud.messenger.transport.core.Message.State.Sent@39d864d0, messageType=Text, type=Text, text=**Chatbot history** m-NewUI||social-hello|social-hello|setup-alerts|yes|Something else|"Something else"|"Ok"|chat|Latest Intent = setup-alerts, timeStamp=1732243188419, attachments={}, events=[], quickReplies=[], from=Participant(name=null, imageUrl=null, originatingEntity=Human)), Message(id=188275a6c9074eae2ac0c0662ec39b50, direction=Outbound, state=com.genesys.cloud.messenger.transport.core.Message.State.Sent@39d864d0, messageType=Text, type=Text, text=Thanks for choosing to chat with us., timeStamp=1732243189433, attachments={}, events=[], quickReplies=[], from=Participant(name=HSBC, imageUrl=null, originatingEntity=Bot)), Message(id=ebdd7e83c068754bdb8d8b60614cd690, direction=Outbound, state=com.genesys.cloud.messenger.transport.core.Message.State.Sent@39d864d0, messageType=Text, type=Text, text=Thanks for choosing to chat with us.
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We aim to reply within 2 hours of opening., timeStamp=1732243193157, attachments={}, events=[], quickReplies=[], from=Participant(name=HSBC, imageUrl=null, originatingEntity=Bot))].
Please help check, thanks.