Trying to Configure Webchat from our application and not connecting

Genesys Cloud Web Chat
1

After opening the session in Embedded Chat or Popup chat, chat session keeps on waiting on connecting state and no error is displayed.

So it never goes to queue mentioned in html page.

Please let us know on details like OrgId, Org Name and Queue as per developer docs below

We followed instruction as per link https://developer.mypurecloud.com/api/webchat/

2

Do you see any errors or other useful information in the JavaScript console in the browser?

3

how to I read the unread message?

4

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