When a task is created in Salesforce, the Genesys URL is created which points back to the call record. I need to retrieve the physical call recording and the transcripts into Salesforce so I can setup ECI. Has anyone done this with examples?
When a task is created in Salesforce, the Genesys URL is created which points back to the call record. I need to retrieve the physical call recording and the transcripts into Salesforce so I can setup ECI. Has anyone done this with examples?