TTS Audio cache

Genesys Cloud Applications Architect
1

Hi

Does PureCloud cache the text to speech audio from an integrated TTS service or offload each time the step is executed in a call flow to perform the conversion on-demand?

We are comparing the use of Amazon Polly versus the PureCloud TTS out of box engine.

Thanks,
MJ

2

No the TTS is not cached. Every request goes out to the TTS service.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.