I am looking for some guidance on how to turn off the ability for inbound WhatsApp users to send audio clips. I have checked the content profile and I only have these enabled,. which is the only setting I have found that might enable these to come through. Any help would be greatly accepted.
Hi Crispin,
This forum deals mostly with questions around the Genesys Cloud platform APIs. You might want to try the Genesys Cloud Community Forum. They might be able to help answer your question there.
Thanks,
John Carnell
Manager, Developer Engagement
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