Unable to get POST request /api/v2/analytics/teams/activity/query execute successfully

Platform API
1

Tried to execute POST request /api/v2/analytics/teams/activity/query from https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-analytics-teams-activity-query and using postman as well, tried different combinations ... but didn't find a successful combination ...

Any help is appreciated!

Tried:
{
"metrics": [
{
"metric": "oTeamOffQueueUsers",
"details": false
},
{
"metric": "oTeamPresences",
"details": true
}
],
"groupBy": ["teamId"],
"filter": {
"type": "or",
"clauses": [
{
"type": "or",
"predicates": [
{
"type": "dimension",
"dimension": "organizationPresenceId",
"operator": "matches",
"value": "ad94cf91-13f7-4072-867b-1720f333df11"
}
]
}
],

},
"order": "asc"
}

{
"message": "Missing predicate for teamId",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "60f9bf24-9263-4334-bfc7-4d5c21b46520",
"details": [],
"errors": []
}

POST /api/v2/analytics/teams/activity/query HTTP/1.1
{"metrics":[{"metric":"oTeamOffQueueUsers","details":true},{"metric":"oTeamPresences","details":true}],"groupBy":["teamId"],"order":"asc","filter":{"type":"or","predicates":[{"type":"dimension","dimension":"teamId","operator":"exists"}]}}

{ "message": "Invalid predicate type for an activity query", "code": "bad.request", "status": 400, "messageParams": {}, "contextId": "69664147-842c-44ba-8fec-90ac9d54ba2f", "details": [], "errors": [] }

{"metrics":[{"metric":"oTeamOffQueueUsers","details":true},{"metric":"oTeamPresences","details":true}],"groupBy":["teamId"],"order":"asc","filter":{"type":"or","predicates":[{"type":"dimension","dimension":"queueId","operator":"exists"}],"clauses":[{"type":"or","predicates":[{"type":"dimension","dimension":"organizationPresenceId","operator":"matches","value":"1234"}]}]}}

{
  "message": "invalid dimension value",
  "code": "bad.request",
  "status": 400,
  "messageParams": {},
  "contextId": "5c2aa352-c82c-4e96-8cfc-89b6609db2c9",
  "details": [],
  "errors": []
}
2

You need to include teamId as a predicate filter. Something like this should work, if you replace the GUIDs with values from your org:

{
  "metrics": [
    {
      "metric": "oTeamOffQueueUsers"
    },
    {
      "metric": "oTeamPresences",
      "details": true
    }
  ],
  "filter": {
    "type": "and",
    "clauses": [
      {
        "type": "and",
        "predicates": [
          {
            "type": "dimension",
            "dimension": "teamId",
            "operator": "matches",
            "value": "fe941d92-7b36-4913-b117-b36ad0a8815f"
          },
          {
            "type": "dimension",
            "dimension": "organizationPresenceId",
            "operator": "matches",
            "value": "6a3af858-942f-489d-9700-5f9bcdcdae9b"
          }
        ]
      }
    ]
  },
  "order": "asc",
  "groupBy": [
    "teamId"
  ]
}
3

Jim,

Thanks for taking time to respond.

Tried that as well yesterday ... but still the same error. Is it possibly a bug?

{
"metrics": [
{
"metric": "oTeamOffQueueUsers",
"details": false
},
{
"metric": "oTeamPresences",
"details": true
}
],
"groupBy": ["teamId"],
"filter": {
"type": "or",
"clauses": [
{
"type": "and",
"predicates": [
{
"type": "dimension",
"dimension": "organizationPresenceId",
"operator": "matches",
"value": "ad94cf91-13f7-4072-867b-1720f333df11"
}
]
},
{
"type": "or",
"predicates": [
{
"type": "dimension",
"dimension": "teamId",
"operator": "matches",
"value": "9c63607a-117c-496d-a9d9-1d6aa45576eb"
}
]
}
]
},
"order": "asc"
}

{
"message": "Missing predicate for teamId",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "34b2116a-5913-46bd-a6db-ecd9e465d1dc",
"details": [],
"errors": []
}

4

This ticket can be closed. Able to get it working for the following query.

{
"metrics": [
{
"metric": "oTeamPresences",
"details": true
}
],
"groupBy": [
"teamId"
],
"filter": {
"type": "or",
"clauses": [
{
"type": "or",
"predicates": [
{
"type": "dimension",
"dimension": "teamId",
"operator": "matches",
"value": "ac63607a-217c-496d-a9d9-1d6aa45576ea"
}
]
}
],
"predicates": [
{
"type": "dimension",
"dimension": "teamId",
"operator": "matches",
"value": "ac63607a-217c-496d-a9d9-1d6aa45576ea"
}
]
},
"order": "asc"
}

5

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