Unable to login in to PureCloud Architect

[arpit]

Hi Everyone,

I am unable to login to pureCloud architect with error : In order to use Architect, your user must have either the Architect admin, Architect editor, or Architect readonly permission.
I granted "General:Architect admin" permission to admin role but am still unable to login to architect.
Any Suggestions?

Thanks,
Arpit

[MelissaBailey]

You need the architect:user:admin, architect:user:editor, or architect:user:readonly permissions.

[arpit]

Hi Melissa,

Thanks for the reply. Architect:user permissions are not displayed for my account. I can only see General:Architect permissions. Can you suggest?

Thanks,
Arpit

[MelissaBailey]

Hi Arpit,

Architect isn't available in collaborate orgs. You need at least the Communicate plan. There are also some advanced features that are only in the PureCloud 1/2/3 plans. See see https://www.genesys.com/purecloud/pricing for details.