Unable to send email reply from queue

1

Hey,

Anyone else come across this. In my queue I have selected an email from my domain (Domain verified with TXT) to reply to an incoming email.

Eg. Customer send email, goes to queue, reply to email and get this message.

"Unable to send email. The email domain has not been verified."

What is strange is that if I create an email fresh on behalf of that queue it works perfectly.

Any ideas?

2

This forum is for questions relating to the Platform API and custom integrations. It sounds like your issue is with base product functionality. You can post product questions on the PureCloud Community Forum or open a ticket with PureCloud Support.

3

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