Unable to start campaign with more than 200 members

1

I have a queue with around 270 members linked to this "Test Campaign v2"
This campaign has the option of "Agent-Owned Column" disabled. However, when I try to run it, it shows the error saying that cannot use a queue with more than 200 members.

Is this an issue?

unable-to-run-campaign-error
unable-to-run-campaign-error1432×519 56.7 KB

2

Hello,

This seems to be mentioned here: Agent-owned records for preview campaigns overview - Genesys Cloud Resource Center
The maximum number of agents for a preview campaign with agent-owned records is 200.

Regards,

3

Hi,

The campaign has no agent-owned records

campaign-configuration
campaign-configuration1014×1112 61 KB

4

In this case, I don't know.
As the alert message specifically mentions a campaign with agent owned records, and as your campaign does not appear to be created this way, I'd suggest to open a ticket with Genesys Cloud Customer Care.
We don't have access and can't investigate customer data via the forum.

Regards,

5

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