Under-wrap-up codes on Genesys?

1

Hello,
Is it possible to create an under-wrap-up code on Genesys Cloud, where multiple under-wrap-up codes can be assigned to one wrap-up code?

For example :

AGREEMENT wrap-up code
1. IMMEDIATE ORDER under-wrap-up code
2. FURTHER ORDER under-wrap-up code

If such option is not currently available on Genesys, is there a plan to introduce this feature in the future?
Thanks.

2

No, you can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

3

Thanks for responding. How can i sign up for https://genesyscloud.ideas.aha.io/ ?

4

You authenticate using the same account you use to open cases with Care. If you don't have one of those accounts, please contact the admins in your company that have access to Care and they can help you get your own account, or make the post on your behalf. (this is not something I can do for you)

5

Got it, thank you!

6

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