Undocumented open messaging endpoint

Genesys Cloud Webhooks
1

Hi everyone.

Over 1 year ago I developed an integration with Genesys Cloud's Open Messaging Service.
However, the endpoint I used at that time was [POST]/api/v2/conversations/messages/inbound/open, which is no longer documented at https://developer.genesys.cloud/commdigital/digital/openmessaging/openmessaging-apis.

Should I replace that endpoint with [POST]/api/v2/conversations/messages/{integrationId}/inbound/open/message (https://developer.genesys.cloud/commdigital/digital/openmessaging/openmessaging-apis#post-api-v2-conversations-messages--integrationId--inbound-open-message)?

Does this new endpoint allow the channel.metadata.customattributes parameter to be sent to send additional channel information?

I look forward to your comments.

Thanks.

2

You can find information about this deprecation here: Genesys Cloud for Salesforce External Routing Package Version 1.7 and Lower - Deprecating open messaging API endpoint

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