Hello,
I would like give the possibility to update customer preference in the web survey invitations sent by Genesys.
For example, the customer receives the web survey email invitation, then inside the body, there is a sentence
like if you want unsubscribe to the survey, you can click here. The goal is when the customer clicks on the link, it updates the field Opt out of surveys from contact.
Is it possible to achieve this result in standard Genesys; I can create data action for update this field on my contact but wondering how I can linked this data action with the canned responses used for create the body of the web survey invitation.
thanks for your hints.
Jeremy