Update position in queue for web chats

[Henry.Zambrano]

Hi, is there a way to send updates about the current position in queue for web chats while the user is waiting to be transferred to an agent?
This would be like a in-queue chat flow operation.
I have read some workarounds like using a data action to send the position in queue notice with auto response.
Yes, that works however this would be a one-time message and not message that can be sent every N minute(s) updating the current position in queue

Thanks,
Henry

[Jerome.Saint-Marc]

Hello,

It is not supported at this time.
I have found an idea that appears to correspond to that capability.
You can vote for it in the ideas portal here https://genesyscloud.ideas.aha.io/ideas/CLDIG-I-555
This will put more visibility on this request and allow Product Management to track and to prioritize it.

Regards,

[Henry.Zambrano]

Thank you Jerome, I think this is something important.