We utilise an Account Management approach to routing for part of our organisation and so for inbound contacts route to the relevant team based on the account information surfaced via the API's, which works well.
We currently have an issue with contacts being transferred into the incorrect queue when being transferred into this org, and so would like to apply the account lookup on internal transfers (currently completed via the dropdown queue selection).
To do this it looks like I need to apply the CLI lookup in the in Q flow (which I have working fine), but once recognised has anyone had success in then changing the destination Q based within the flow without needing to re-transfer to ACD (which is impacting reporting).