Update styling css of WebMessaging

Web Messaging
1

Hi everyone,

Need help, for webmessaging widget, is there any way to overwrite / update chat logo?

image

Also agent avatar ?

I tried to add css file inside webmessaging iframe but got stuck on CORS

Thanks
Fransiska

2

Hi Fransiska,

You can define your own custom Messenger launcher, here is a guide on how this is done: https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/pluginExamples#build-your-own-messenger-launcher

Messenger cannot display agent avatars at this time, however this is a feature we are starting on and plan to release later in 2022. Configurable bot avatar will be included as well.

3

hi Chad,

Thanks for advise.

Yes launcher button custom working, i follow link you gave https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/pluginExamples#build-your-own-messenger-launcher

Please let us know if feature styling for avatar launched. Looking forward on it.

Thank you
Fransiska

4