Using an intent in a script

[David_Hawken]

Is there a way to have an intent from a bot flow show in a script for our agent? To set the scene, we ask a customer what browser they are using via an Ask for Intent. Based on their answer, we're then providing some self-help and follow that up by asking if we've resolved their issue.
If they say no, this will come to an agent. I want a way to show the agent which intent they followed in a script.

This may be quite basic, sorry. I haven't done much with scripts yet! Thanks for any help

[John_Carnell]

Hi David,

I think the easiest approach would be to store the intent that came from your bot flow into a participant attribute. Then in your script you could lookup the participant attributes for the conversation and use it in your script. Here is a resource center article that would help.

Thanks,
John Carnell
Manager, Developer Engagement