UUI with special characters

Genesys Cloud Integrations
1

HI all experts!!!
we are experiencing issues when we pass UUI to Cloud, with SPecial characters, like á, é, í, ó ,ú or "ñ" that is very common in Spain.

We try using ASCII and HEX with no results..please any help is much appreciated.

THanks in advance

2

Hello,

Could you show/post what value you are sending in your UUI header when using hex (when you can't get UUI in Genesys Cloud)?

I just did a quick test, connecting to Genesys Cloud orgs to be able to emulate a UUI (as hex) from one to the other, and using these special characters and it appeared to work.

This is what I send in my UUI header on SIP INVITE:
User-to-User: 02616263c3a1c3a9c3adc3b3c3bac3b1646566;encoding=hex;purpose=isdn-uui;content=isdn-uui
02 is my protocol discriminator (the value doesn't really matter as long as it is on 2 digits).
The value (616263c3a1c3a9c3adc3b3c3bac3b1646566) corresponds to: abcáéíóúñdef

Regards,

3

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