Just wondering if its possible at all with Genesys DialogEngine bot to create a variable slot list.
That is assign a list from data retrieved elsewhere as the acceptable slot values.
Eg. In chat we have authenticated the customer, and the customer wants to check one of their accounts.
So we want them to select which account to select.
We can pull the accounts and details from the CRM.
Then ideally we want to be able to get the bot to see that list of accounts, and let the customer select from that list, and using bot intent/slot filling to figure out exactly which account they want and what they want from it.
Can probably work around it with flow logic, but if I have a bot i might as well use it to do the hard work.