Hi, is there any way to load call transcriptions to Salesforce in real time, so the agent or Salesforce itself can make use of that transcript in real time?
The one in red seems to load the transcript after the call ends, but what about the blue one? I don't get what it used for
Thanks
Hi Daniel,
You can subscribe to the following notification topic to receive the partial transcripts for a conversation:
v2.conversations.${conversationId}.transcription
Transcripts can be saved to a conversation. You can create transcripts using this API only for an ongoing call. If the call has ended, you can no longer create transcripts.
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