Voice transcriptURL API returning 404 Not Found

[sidharth]

*/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl*

The API for getting the transcript URL is returning 404 not found. I'm calling it 4 Minutes after the interaction is over. Is there any time frame for the transcriptions to be created inside the Genesys cloud? Or is it happening in real time?

[jacobshaw]

Hi @sidharth
I created a voice conversation and tested this API resource against it and got a 200 response. This was within 4 minutes of disconnect, so I don't think your wait window is an issue. Are you sure your communicationId is correct? See this thread for where to get communicationId

CommunicationID in Web Message conversation

Thanx @lucie.decristofaro for your update. I tried used messaging API now in which I can find id in participants Array (where purpose: customer). So, does that means, it will be my communicationID for this web messaging interaction? Uploading the output of /api/v2/conversations/messages/{conversationId} messaging_query.json (13.2 KB)