When it's disabled, we noticed it's presented a voice prompt saying it’s not possible to offer voicemail.
How can we change this voice prompt? We already search on system prompts, in order to overwrite it, but only found “voicemail_greeting” prompt...
Additionally, we would like to know if disabling the permission “Voicemail > Voicemail > Receive" is the best practice for disabling voicemail on a contact center.
Product questions should be posted to the PureCloud Community Forum or open a ticket with support. This forum is specific to API and integration topics.
Thank for your answer and I understand your point...
The reason that I posted this here was that I already posted here some topics related to voice prompts and sadly the new Purecloud Community Forum takes a lot of time to obtain an answer...
If you aren't getting an answer on the community forum, you can always open a ticket with PureCloud Support, which has SLAs around response times (neither forum does).