Voicemail Routing

Genesys Cloud Applications Architect
1

Hi,

We are wondering if skills are re-evaluated when routing a voicemail to an agent? It seems that the skills are still attached to the conversation even if they were removed as part of bullseye routing. Will they be used to select the best possible agent?

Thanks,
Tanner

2

Questions about PureCloud base product configuration or behavior should be posted to the PureCloud Community Forum or reported via a case with PureCloud Care. This forum is specific to API usage and customizations.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.