Voicestream API

Any update when Genesys will provide the ability to fork the audio stream to capture the live call? (ie Voice stream)?

Hello,

If your question is for a "monitoring" use case, the Product Manager just told me that they are planning to start the work soon, but there are no timelines yet.

If your question is for a Conversational Bot/Self-Service (i.e Voice bot use case), it is on the roadmap - but it will be later in the year though.

Regards,

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