Web Chat Authorization Failure

Genesys Cloud Web Chat
1

Hello,

I am relatively new to this so I apologize if the answer is out there.

I was under the impression that you could have Web Chat without having customers have to authenticate on your website. I seem to be having issues with this. Currently, I have authorization turned off. I have used the sample chat app in Developer Tools, but I still get an authorization error.

What items can I check to make sure that this works correctly?

Thanks,
Monique

2

Please open a ticket with PureCloud Support to report this issue.

3

Hi Tim,

We did open a ticket with Support for this and they led us here. Is there a different Support site for PureCloud?

4

What's the case number? I'll make contact with the engineer and ensure that it gets reopened.

5

I believe it's still open, but the it is Case #0002334907

Thanks Tim,
Monique

6

Thanks. I've asked the engineer to reengage and escalate to the dev team.

7

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