Hi, I am trying to find a way to force the fallback avatar on web chats. At the moment agents have their own profile and agent images which get displayed within the web chat window. Is there a way to force the agentAvatar field to be the default image, or do I need to remove the agent image from all web chat agents? I have tried adding the agentAvatar section to updateConfig but it had no effect.
The fallback image is only used if the agent doesn't have an image. If you don't want agents to have their own images, you'll have to have them remove the image from their profiles.
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