Web chat not to initiate after hours

Genesys Cloud Web Chat
1

Hey there,

Does anyone know if we are able to stop the chat from starting after business hours?

Basically, no agents from 8PM and I am trying to make it so a customer is not able to initiate a web chat after a certain time. At the moment anyone can start a chat at any time, but it looks like it's not passed through after hours.

Thanks,

Lawrence

2

The best practice is to ensure that your web site doesn't serve the start chat page during closed hours; there is nothing in PureCloud to prevent chats from being created based on a schedule.

3

With Tim's answer in mind - the API for accessing IVR schedules was just released this week. With this, your app can check your IVR open / closed hours and display or hide the chat client accordingly.

4

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