Web Chat v2 timeout toaster never goes away

1

When a chat times out on my website and a user navigates to a new page, they get this prompt:

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No matter whether the user selects "Start Chat" or "No thanks", they will continue to see this pop-up on every subsequent page they visit in my application. This only clears up after manually clearing the _genesys.widgets.webchat cookies from the browser.

I'm not sure what the conditions are for a timeout, but it does happen occasionally and creates a major annoyance for my customers.

Any help would be appreciated! Thanks!

Colton

2

Hi there. From the description it looks more like a defect: any chance you can raise a ticket with care?

Thank you
Angelo

3

Hi Angelo, where do I open a ticket at?
Thanks!

4

You can find information about working with Care here: https://help.mypurecloud.com/articles/about-genesys-customer-care/

5

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