Web Chat Widget V2: Send Canned Response

[Jaime_Perez]

Hello,

Is there a way to use the "Send Response" action in the architect flow to send a Canned Response? I didn't find an expression that looks for a Canned Response so I am wondering if this is possible. Thanks.

[Jerome.Saint-Marc]

Hello,

You should see a Get Response action under Toolbox - Data.
You can retrieve the content of a canned response and store it in a variable.
And you can try to use that variable after in your SendResponse action.

Regards,

[Jaime_Perez]

Hi @Jerome! I see the action in the flow. Let me work with it to see if I can get it to do what need it to. Thanks!