When switching between two web messages, it always show oldest message and would require agent to scroll all the way down in order to see the latest. Is this expected behavior, or if there is a setting anywhere we can default it to show the latest message instead?
Hi Angelo, I posted the screenshot yesterday, any updates please?
Hi @Lex_Yang,
By default agent will get the option like 'click here for view the latest message'.
I hope your doubt is cleared,
regards,
Subith O U
@Lex_Yang indeed: current behavior seems correct and valid (btw, this applies across all Messaging interaction types). I believe this ensures Agent's transcript view does flicker upon new messages.
You could raise an Idea if there's a valid use-case to change it.
Thanks!
I think it will work. Because its working for me
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