Web messaging - Audio or visual notification at caller end

Web Messaging
1

Hi Team,

Scenario : if the customer has minimized his web messaging window and agents send a message, is there a way to give a pop up or sound notification to the customer or unhide the chat window ?

Regards,
Amit

2

We have this among list of future improvements: https://genesyscloud.ideas.aha.io/ideas/DIG-I-147 (please vote). For now, you can subscribe the MessagingService.messagesReceived event and generate local notification.

3

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