is there an account specification/type/access or anything else, in which I can interact with webmessaging and chat;
I only found these tools and I think I can't interact with web message.
Hello,
Your user account is probably not enabled for the right features as Contact Center Agent (configuration in your Genesys Cloud organization).
I would suggest that you get familiar with configuring and administering your Genesys Cloud organization.
Use the Genesys Cloud Resource Center site to find necessary information.
See Get started administering Genesys Cloud, Get started administering Genesys Cloud contact center, Get started (agents)
The Developer Forum is meant for questions related to API, SDKs, ...
If you have a question regarding a Genesys Cloud built-in feature or configuration, you can also use the Genesys Cloud CX Community Forum
Regards,
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