Web Messenger Co-browse CORS Error | 502 Gateway Error

Web Messaging
1

we have enabled cobrowse on web messenger and are seeing CORS error loading our public css file. because of these errors agent is seeing white blank screen on agent desktop.

On customer browser we see following aws cloudfront error.. can someone take a look what could be causing this issue.
Capture

URL: https://cobrowse-v2.usw2.pure.cloud/proxy?url=https://file.css

Our engineer confirmed these requests are not reaching our platform

I tried passing other urls to above cobrowse proxy url but no luck. it keeps saying same Error from cloudfront.

Appreciate any help with this issue.

2

All 5xx errors must be investigated by opening a case with Genesys Cloud Care. Thanks!

3

we have shared cobrowse logs N number of times and were end up not going any where. so thats why i posted here. Will raise another case with specifically this error. lets see if they can be of any help. will share case shortly

4

here is the case 0003400242

5

Please continue to work with Care on this issue. We cannot perform this type of investigation via the forum.

6

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.