We have a question about the Mobile Messenger SDK, is it recommended to use that when integrating the chat with a mobile app? We saw some disclaimers in the documentation on the web so wanted to ask what the recommended way would be.
Disclaimer on the documentation page: "The content on this page is a preview of unreleased functionality. All content is subject to change at any time prior to its official release and is not bound by any change management policies."
Hi,
The Disclaimer on the documentation page indicates that the Mobile Messenger SDK in BETA phase. Meaning some web messenger functionality (Quick replies, Attachment handling) is not available yet in the mobile SDK.
If your use cases does not require these functionalities, we recommended to integrate the Mobile Messenger SDK.
Regards,
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Is there any publicly available feature table of what is possible now, what will be possible in future? We would like to see that to inform Mobile App devs.
We do not have a table that shows this, but we only support what is there. The roadmap is available in Genie to partners.
I found a link to feature comparison matrix here: Mobile Messenger feature comparison matrix - Genesys Cloud Resource Center
Indeed @edgars.dudins we recently published this matrix to facilitate comparison of features: over time we'll converge Mobile and Web to achieve feature parity. Thanks!
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Hi, @edgars.dudins, I can recommend MirrorFly for the web messenger Mobile SDK, there documentation & integration process is very simple & handy!!
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