Webchat Conversation detials

I wanted to get a pdf or text file of the conversation happened between customer and agent on webchat and send it through email to customers if they request a copy of the conversation. So my question is like can that be done using any api?

The chat must be recorded, then you can download the recording of it after the conversation has concluded.

Hey @tim, is there any link to the documentation that I can go through.

https://developer.mypurecloud.com/api/rest/v2/recording/index.html

How can I record the chat?

Thanks for the reply tim. So I have recording of the chat conversation I am able to see in the interaction window but I cannot see any "download recording" button as I can see in calls. Is there a way to bring that button on purecloud app in the setting ??

Hello @tim.smith, Is there any download recording button for chat?

Is there any download recording button for chat?

No.

Hey @tim.smith, So is there any way to get the interaction URL and Recording URL directly when you end the chat?

You can use the APIs previously mentioned.

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