Webchat internet explorer

Genesys Cloud Web Chat
1

HI,

I am doing an implementation of genesys cloud in the internet explorer, and it is not working properly.
some libraries are not being loaded.

2

Hi,

Please follow this up with Care to investigate.

3

Hi,

the CXBus looks like it's not being loaded, i'm trying to open the chat in another window

image
image768×269 50.6 KB

Is there any way to implement this script other than this?

 <script src="https://apps.mypurecloud.com/widgets/9.0/cxbus.min.js" onload="javascript:CXBus.configure({debug:false,pluginsPath:'https://apps.mypurecloud.com/widgets/9.0/plugins/'});
    CXBus.loadFile('js/alctel-widget-pesquisa_IE.min.js').done(function(){CXBus.loadPlugin('widgets-core');});"></script>
4

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