Hi All!
i would like to know if is it possible to reduce the ringing time when a new chat come in.
It's very annoying when an agent is on a phone calls and a chat start ringing in the headset until an agent accepts/decline the conversation.
Is it possible to do something about it?
Thank you!!
Questions about general setup and configuration of Genesys Cloud should be posted to the Genesys Cloud Community Forum. The developer forum is specific to API usage and customizations.