Webchat Send Response

Genesys Cloud Web Chat
1

Hello,

I was wondering if it is possible to go to the next line in a Send Response. If we want to provide bullet points for example such as:

  • Type 1 for xyz
  • Type 2 for abc
    -Type 3 for opq

If we include all of them in the same Send Response, it looks like:
- Type 1 for xyz.- Type 2 for abc. -Type 3 for opq , so it does not look clear.

Currently, we configured 3 separate Send Response but were wondering of there is a way to have the list in the same Send Response.

2

You should be able to send a newline character (i.e. \n).

3

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