Hello,
Would it be possible to send the transcript of the webchat interaction by email following the client's request manually from the script for example ?
Any ideas ?
regards,
CHARAF
You can have a service that makes authenticated API requests to retrieve the chat recording. It can then do anything you code it to do with the recording, such as integrate with a 3rd party email provider to send the chat recording in an email. Depending on the specifics of what you're looking to do, you may be able to do this in a script by fetching the chat messages from the conversation. Recordings aren't available until after all participants in the conversation are done with it.
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