I'd like to integrate my services with Web Chat by providing a webhook URL that receives live messages going on between customers and agents. Is this possible, and if not, is there any way of getting Web Chat message data? I was looking through the API documentation and I cannot find any for Web Chat messages contents, just the metadata of an ongoing Web Chat conversation.
Thank you
We are working on new chat APIs that will make this possible. It's not possible today using the current released APIs.
I see - is there possibly a beta version of the API we could work with for the moment? Thank you for the prompt reply! And if no "live" content, is there any way we could retrieve transcripts of Web Chat messages via webhook or API calls?
You must first configure recording for your chats, then using the Recordings APIs to retrieve the recording.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.