Webchat widget v2 - Chat Button Display Options

Genesys Cloud Web Chat
1

Hello,

I'm hoping to get an answer from the Dev Team. Is there a way to configure the chat button to display only during specific hours of operation versus displaying 24/7? I looked through the below links but didn't find what I am looking for. Thank you.

Widgets Developer's Guide: https://all.docs.genesys.com/WID/Current/Developer
Widgets API Reference: https://all.docs.genesys.com/WID/Current/SDK
Getting started with the Genesys WebChat Widget: https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined#config
How Widgets works: https://all.docs.genesys.com/WID/HIW

2

No, your website should determine when it's appropriate to offer chat and only allow the chat to be offered then.

3

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