WebMessaging - bin button doesnt not clear session/cookies of webmessaging

[fransiska.hendra]

Hi Everyone,

Just wondering if anyone can help/advise.

We implement webmessaging, and tested on webpage, especially running webpage in mobile device. see below scenario.

then I navigate to another app,

when I back to webmessaging, this below message displayed

but when i ended chat by selecting bin button

the chat session still there , bin button not clearing the session

Just wondering if anyone know how to clear the session webmessaging in this scenario.

Appreciate for any advise.

Fransiska

[Ranjith_Manikante_Sa]

Hi @fransiska.hendra,

To help me understand your setup better, is it possible to share a test page? From your last 2 screenshots, it appears though you cleared the conversation a new conversation is started automatically? By default this doesn't happen, unless you are subscribing to MessagingService.cleared event and starting a new one. If that is not the case, then I will need to understand more how this is happening.

Also, the error dialog shouldn't be appearing just when switching between the apps. If it appears, it indicates that it failed to restore or reconnect to that conversation.

Best bet would be to reach out to care team who can help debug the use case here and resolve.

Thanks,
Ranjith Sai

[fransiska.hendra]

hi Ranjith,

Thanks for follow up, we can send you the test page, this is the test page chat. https://staging.butterfly.org.au/get-support/chat-online/

Thanks
Fransiska

[Ranjith_Manikante_Sa]

@fransiska.hendra,

Unable to access that URL, it is asking for credentials.

Thanks,
Ranjith Sai

[fransiska.hendra]

i sent to your email

[Ranjith_Manikante_Sa]

Hi @fransiska.hendra, external emails are blocked to us. The process will be to reach out to care team sharing your resources to replicate the issue and will be able to help resolve your concern.