What is "Provider ID" in /api/v2/conversations/chats

Genesys Cloud Web Chat
1

I need help in "Creating web chat conversation", i have the following questions,

  1. What is "Provider ID" in /api/v2/conversations/chats?
  2. What is "Communication ID" in "Send a message on behalf of a communication in a chat conversation"?
2

What version of webchat are you using so I can get the right documentation for you?

FWI the endpoint you are asking about is for "third party chats", which is not a chat at all even though it seems like it is. It's a way to route anything you want using genesys system. More info here: https://developer.genesys.cloud/api/rest/v2/conversations/third-party-object-routing

3

I am not webchat interface.
We are using Genesis call support for our company : Edenred. Now we want to enable chat bot for the agents.
We already have an existing chat bot running in our application, in that if user types agent, we want to call "Transfer to ACD agent" API. Can you please help us on this?

4

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