I have 2 question
1 that is the E2E process between Genesys and Qualtrics. I want to know the interaction bwteen them
2 After Genesys ends conversation about user session, there will be Q1 and Q2 for user, and user can type or select answer in App, after Q2, there are a question to answer freely
1).I want to know how does the answer save in Genesys,
2).If user send several mesage ,how do they save in Genesys? Because I can send several messages after every question, so I don't know how to save these messages or ignore redundant messages