What is the E2E process between Genesys and Qualtrics and how to save susvery data

I have 2 question
1 that is the E2E process between Genesys and Qualtrics. I want to know the interaction bwteen them

2 After Genesys ends conversation about user session, there will be Q1 and Q2 for user, and user can type or select answer in App, after Q2, there are a question to answer freely
1).I want to know how does the answer save in Genesys,
2).If user send several mesage ,how do they save in Genesys? Because I can send several messages after every question, so I don't know how to save these messages or ignore redundant messages

Hello,

If you are referring to this integration with Qualtrics, you'll have to contact Qualtrics and ask them these questions.
This integration has been developed and is maintained by Qualtrics themselves. We do not have information on the inner details of this integration.

Regards,

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