What's the endpoint to get list of skills?

noraz123 · September 22, 2021, 8:32pm

For the conversations detail query, for a given segment, I see there can be a field requestedRoutingSkillIds, which returns an ID (just as its name implies).

Is there any API endpoint that I can query to get the name (and possibly other metadata) about that skill? I couldn't find anything the documentation by searching, but I am guessing there is some means to get it.

Eos_Rios · September 22, 2021, 9:11pm

A skill has virtually no properties beyond name and status; it's just a logical descriptor akin to a tag.

https://developer.genesys.cloud/api/rest/v2/routing/#get-api-v2-routing-skills

noraz123 · September 22, 2021, 10:19pm

Thank you. I was mainly looking for the name. This is great. Thanks.

system · October 23, 2021, 10:19pm

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