Whatsapp location in Digital bot

[davidlopez]

Hello all.

We are using a Digital bot for handling inbound messaging for whatsapp.

In one step, we would like the customer to share the location, and we tried to use an slot accepting .* to catch the URL, but in the slot variable only puts

http

Nothing more.

Anyone has catched the maps location in a Whatsapp bot?

Thanks

[Zino_Onokpise]

Hi davidlopez,

Just to clarify, you want the end user to say their location, and then capture it? or are you trying to do something automatic with whatsapp?

[davidlopez]

Hello, Zino.

At one moment, in the Genesys Digital Bot, we want the user to share the location. For this we use a slot, and we try to capture the link.

The problem is that when the user shares the link, the text in the chat is (for example)

Location shared: Google Maps

And the text captured by the slot is:

https://maps.google.com/maps?q=325490279066763

The slot doesn't have 32.5490279,-0.76763 as coordinates, it has 325490279076763 (the comma and the - have been removed).

The slot is accepting .*, and by the results in the regex checker it should work.

Thanks.

[Javed_Bhayla]

Hey David,
Apologies for the late response.
There is a bug currently, I have created a ticket.

To fix the issue, you can use builtin:any slot type instead and that should keep the co-ordinates in the slot.

Javed