When a customer dial extension to route to queue

Genesys Cloud Applications
1

Hi

I have a requirement to route to agent when customer dials 5 digits but in the logic it should append 2 digits so basically a 7 digit extension. Also the call first see if agent is available for 10 seconds and if agent is not available it should route to agents queue.

how do we do this ?

2

Hello,

I would recommend to ask your question on the Genesys Cloud CX Community Forum.

The Genesys Cloud Developer Forum is meant for questions related to Genesys Cloud APIs & SDKs.

Regards,

3

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