When click Answer Genesys shows error: The request to answer the message failed

When I am on queue in Genesys, if there is a message to distribute to me ,and I click "Answer", but it can't success

When you click a time ,there will be a error message : The request to answer the message failed

the probably reason is that thare are 4 message in my workspace, does it have any other reasons to give rise to this problem?

Would recommend to raise this with Genesys Care, thanks.

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