Hi have trie to get an answer from the Developer Center and from Genesys Cloud documentation but neither seems to answer my question.
When creating a prompts and it prompts resources, what is the utility of filling the TTS and/or Text field if a prompt file is provided ?
What is the usage to the text field ?
TTS and uploading a file are optional for a prompt, you just have to specify at least one before you can use it in a flow. At runtime if a recording exists it will be played, otherwise the TTS will be used.
The tts and text fields are to differentiate between what is spoken versus what is displayed as text (like in a message flow). Sometimes you want them to be different, for example say "ABC incorporated" but display "ABC Inc." in chat. You may also need to use a phonetic spelling to get your TTS engine to pronounce something the way you want it to sound.
Thanks a lot for the clarification ! It makes all sense now.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.