Which API for Duration 2 and Duration 3?

Platform API
1

Hi All,

Just wondering if the public API makes the 'Queue Activity > Agent Activity' values of Duration 2 and Duration 3 available per user?

I found in the Users API the Presence Duration and Routing Status duration - which this seems to be populating the first 'Duration' column (if user is On-Queue, it seems to show Routing Status duration as the Duration, and if user is Off-Queue, it seems to show Presence Duration as the Duration).

However I can't seem to find how/where it's calculating 'Duration 2' and 'Duration 3' from?

Cheers,
Jeff.

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