Workflow - post call - recording

Triggers
1

Hello,
I'm trying to set up a workflow to calculate the percentage of records for a specific wrap-up code within a specific queue. Then, based on this percentage, I want to perform one of two actions: either retain these records for a specific period or delete them if the percentage is reached.

However, when I tried to test this via a trigger, it did not work.

image
image969×525 23.1 KB

LHG_RECORD_v7-0.yaml (106.9 KB)

Could you please guide me?

2

Bonjour Rihab!

Can you be specific about what didn't work?

--Jason

3

Bonjour Jason,
When I check the Flow Execution History to track the steps, I find nothing, which means that the workflow has never run

4

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